📚Response Management

Response page allows you to view and analyze all survey responses in one place, helping you turn feedback into actionable insights.

The Response section in Sea Survey provides an organized view of customer responses across all your surveys.

This section displays responses in a list format, offering essential details for each survey question, including question type, response time, and the customer's answer.

With this comprehensive overview, you can efficiently analyse and understand your customers' feedback to make informed business decisions.

What you can see in Response tab

The Response tab provides a detailed view of customer responses to your surveys. Here's what you can find:

• Survey list: A comprehensive list of all surveys with responses, allowing you to quickly identify which survey the data belongs to.

• Question content: Displays the content of each question across all surveys or a specific survey, helping you analyse the focus areas of your surveys.

• Answer content: View customer responses for each question in your surveys, whether you’re looking at all responses or filtering by a specific survey.

• Response time: The exact timestamp of when each response was submitted, giving you insights into the timing of customer interactions.

What you can see in Response tab

What you can do in Response tab

The Responses Tab not only provides a view of survey responses but also includes several interactive features to help you manage and analyse your data effectively:

• Interact with the Control Panel:

  • Sort by Response Time: Organize responses chronologically to analyse recent feedback or identify trends over time.

  • Filter by Question Type: Narrow down responses to specific types of questions, such as single-choice or multiple-choice, for more targeted analysis.

  • Search for Survey or Response: Quickly locate a specific survey or response by using the search bar.

• Select Time Range: View responses within a specific timeframe to identify patterns or trends. Choose from predefined options or set a custom range:

  • Yesterday

  • Last 7 days

  • Last 30 days

  • Last 90 days

  • Last 6 months

  • Last 9 months

  • Last 12 months

  • Custom Time Range: Select your desired start and end dates using the calendar and click Apply to filter.

What you can do in Response tab

In conclusion, Response section provides a detailed and organized view of customer feedback, enabling you to easily analyse responses across your surveys.

With these insights at your fingertips, you can make data-driven decisions to improve your products, services, and customer experience.