Thank-you page for checkout extensibility

Our Thank-you page channel will help you align your surveys more effectively with your customers' shopping experience.

By placing surveys on key pages like the Thank you and Order status pages, you can engage customers at a critical moment when their experience is fresh in their minds.

In this section, we’ll explore how to effectively distribute surveys using SEA Survey. We’ll also cover how Checkout extensibility—Shopify’s customizable, app-based solution—enables you to seamlessly integrate surveys into your purchase journey, ensuring a smooth, branded experience for your customers.

Who is this feature available for?

This feature is only for merchants using checkout extensibility to manage their thank-you page and order status page.

Read official announcement from Shopify here.

What is checkout extensibility

What is checkout extensibility

Checkout Extensibility is a robust set of platform features designed to simplify customizing your checkout with app-based solutions that are upgrade-safe, high-performing, and seamlessly compatible with Shop Pay.

It enables you to create no-code customizations using apps and branding tools or leverage components and APIs to design fully tailored checkout experiences.

You can check the more details about Checkout Extensibility here.

How to set up thank-you and order status page survey

Below is the step-by-step guide to set up thank-you and order status page channels for your survey:

1

Get access to Thank you page channel

From Channel tab, you can easily find Thank you page section. You can switch the toggle to turn it on or off

2

Set up user targeting

You can choose to targeting your survey to groups of users

• All users: Display the survey to all site visitors.

• A segment of users: Limit survey visibility to users tagged within a specific segment.

3

Place survey blocks to pages

You can add survey blocks to Thank you page and Order status page easily by clicking the link from our helpdesk > + button.

Then you can place it wherever you want on that page simply by dragging the block in Sections part of the theme.

You need to Save twice to get the survey visible to customers:

1. Save from Shopify account after setting up, before placing survey blocks to your theme

2. Save from your theme after placing survey blocks.

Check the below interactive guide for visualized steps.

How to set up thank you page and order status page survey

That's it! Now your customers can freely share their thoughts on the whole shopping experience and what led to their buying decision.