# Thank-you page for checkout extensibility

<figure><img src="/files/tKLu25NuBpuBHfrkCNEA" alt=""><figcaption></figcaption></figure>

By placing surveys on key pages like the **Thank you** and **Order status** pages, you can engage customers at a critical moment when their experience is fresh in their minds.

In this section, we’ll explore how to effectively distribute surveys using SEA Survey. We’ll also cover how **Checkout extensibility**—Shopify’s customizable, app-based solution—enables you to seamlessly integrate surveys into your purchase journey, ensuring a smooth, branded experience for your customers.

{% hint style="info" %}
**Who is this feature available for?**

This feature is only for merchants using <mark style="color:blue;">**checkout extensibility**</mark> to manage their thank-you page and order status page.

<mark style="background-color:yellow;">Read official announcement from Shopify</mark> [<mark style="background-color:yellow;">**here**</mark>](https://help.shopify.com/en/manual/checkout-settings/customize-checkout-configurations/checkout-extensibility).
{% endhint %}

### What is checkout extensibility

<figure><img src="/files/yKgG4akr1YBP7I6CqdPE" alt=""><figcaption><p>What is checkout extensibility</p></figcaption></figure>

**Checkout Extensibility** is a robust set of platform features designed to simplify customizing your checkout with app-based solutions that are upgrade-safe, high-performing, and seamlessly compatible with Shop Pay.

It enables you to create no-code customizations using apps and branding tools or leverage components and APIs to design fully tailored checkout experiences.

{% hint style="info" %}
You can check the more details about Checkout Extensibility [**here**](https://www.shopify.com/plus/upgrading-to-checkout-extensibility)**.**
{% endhint %}

### How to set up thank-you and order status page survey

Below is the step-by-step guide to set up thank-you and order status page channels for your survey:

{% stepper %}
{% step %}
**Get access to Thank you page channel**

From Channel tab, you can easily find **`Thank you page`** section. You can switch the toggle to turn it on or off
{% endstep %}

{% step %}
**Set up user targeting**

You can choose to targeting your survey to groups of users

* **All users**: Display the survey to all site visitors.
* **A segment of users**: Limit survey visibility to users tagged within a specific segment.
  * **By user tag**
  * **New customers**
    * Customers who haven't placed any orders in your store
    * Customers filling surveys without logging in (treated as new customers by default)
    * First-time buyers at checkout (identified by email address)
  * **Returning customers**
    * Customers with at least one completed order in your store
    * Identification based on email address matching previous orders
    * Logged-in customers with order history
      {% endstep %}

{% step %}
**Choose display type**

You can choose to place your survey in post-purchase page in the form on Block or Announcement bar.&#x20;

<figure><img src="/files/3FFgM7pb63uPgrcFzdiA" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
**Place survey blocks to pages**

You can add survey blocks to Thank you page and Order status page easily by clicking the link from our helpdesk > **`+`** button.&#x20;

Then you can place it wherever you want on that page simply by dragging the block in **`Sections`** part of the theme.
{% endstep %}
{% endstepper %}

{% hint style="warning" %}
You need to **Save twice** to get the survey visible to customers:

1. `Save` from Shopify account after setting up, before placing survey blocks to your theme
2. `Save` from your theme after placing survey blocks.
   {% endhint %}

Check the below interactive guide for visualized steps.

{% embed url="<https://app.arcade.software/share/ZO2oDrPZA79jHAAcHeIQ>" %}
How to set up thank you page and order status page survey
{% endembed %}

That's it! Now your customers can freely share their thoughts on the whole shopping experience and what led to their buying decision.


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