Short answer questions
Uncover the voice of your customers through text response analytics, where quantitative metrics meet qualitative insights to give you a complete picture of customer feedback.
Last updated
Uncover the voice of your customers through text response analytics, where quantitative metrics meet qualitative insights to give you a complete picture of customer feedback.
Last updated
Text responses provide rich, unfiltered feedback that can reveal nuanced customer perspectives and unexpected insights. While these responses require more interpretation than numerical ratings, our analytics tools help you understand patterns in who's responding and what they're saying, making it easier to extract actionable insights from written feedback.
The bar chart visualization breaks down response counts across different customer segments, helping you:
Identify which customer groups are most vocal
Spot segments that might need more encouragement to provide feedback
Target specific customer groups for more detailed feedback
Stay current with your latest customer feedback through our recent responses display, showing:
The three most recent text responses
Timestamp for each response
Immediate access to fresh customer perspectives
All done! we've explored the analytics for each question type you have a complete toolkit for understanding your customer feedback.
Remember that the true power of these analytics comes from combining insights across different question types to build a comprehensive picture of your customers' experiences. Consider exploring our response management section to dive even deeper into individual responses and take action on the patterns you've discovered.
Pro tip: Use the See all responses option to dive deeper into your text feedback. This will take you to the , where your current analytics filters and configurations will be automatically applied, ensuring a seamless transition to more detailed analysis.
