⚡Dashboard

Get an at-a-glance view of your surveys, response stats, and key insights to help you take action quickly.

Dashboard

Dashboard is the central hub of the SEA Survey app, designed to give you a quick and clear overview of your survey activities.

Here, you’ll find the Quickstart Guide, which helps new users set up their first survey in a few easy steps, as well as General metrics that highlight key performance indicators like responses, impressions, and response rates. And many more!

Whether you're a beginner or an experienced user, Dashboard keeps you informed and ready to take action!

Quickstart

Quickstart is where you are guided to set up the app for the first time quickly and easily. Follow these three steps to get started:

1

Activate app

Enable the app to make it visible on your store. Simply click the Activate button to turn it on. Once done, you can click Refresh to ensure the app is active.

2

Create your first survey

Start gathering insights by creating your first survey. Click the Create new survey button to set up a survey using our templates or from scratch.

3

Visualize how it appears on your store

See how your survey looks to customers on your store. If your survey is published, you can preview it by clicking Activate survey and then View on store.

Quickguide

That’s it! These three steps will get you up and running with your first survey in no time.

General metrics

The General Metrics section provides a quick overview of your survey's performance, including key insights like the total number of responses, impressions, and the response rate. This allows you to easily track engagement and measure the effectiveness of your surveys at a glance.

First, you can choose to see your metrics in This week, Last week, This month or Last month.

After choosing the preferred time range, below are some metrics that you can see from dashboard.

• Number of responses

• Impressions: This metric is counted differently in 4 channels

  • Dedicated page survey: 1 impression is counted each time a customer opens or refreshes the survey link.

  • Site widget: 1 impression depends on the survey's channel settings (Whether it's Only once or Every time if the survey is not completed)

  • Post-purchase page: 1 impression is counted each time a customer refreshes the post-purchase page displaying the survey (including the thank-you page and order status page).

  • Post-purchase email: 1 impression is counted each time a customer opens or refreshes the email.

• Response rate: The number of responses divided by the number of times the survey has been presented

Response rate = (Number of responses/Impressions)*100%

• Increase/Decrease: This is the comparison between the chosen week/month and its previous week/month

Example:

Metric: Impressions

Time range: This month (November)

Increase: A%

A = (Impressions in Nov - Impressions in Oct) / Impressions in Oct

General metrics

Most answered surveys

This part will show you the 3 surveys with the highest number of responses. This list may change any time you reload this screen.

Most answered surveys

Recent answers

This part will show you the 3 most recent valid answers. This list may change any time you reload this screen.

Recent answers

Helpdesk

Helpdesk is where you meet us!

You can choose to Chat with us, in which one of our team members will be live for you 24/7 to resolve any questions on your mind.

Or you can Read guide if that's just enough for your!

Helpdesk

To wrap up

The Dashboard is your go-to space for managing and tracking your survey activities effortlessly.

With tools like the Quick Start Guide to get you started and General Metrics for valuable insights, it ensures you stay organized and informed.