How to Use AI Conversation

Prerequisites

• At least one active survey with responses in SEA Survey
• Tokens available in your account (500 free tokens are given to all merchants on first use)

Steps

Step 1: Open AI Analytics

From your SEA Survey dashboard, click AI Analytics in the left navigation. You'll land directly on the conversation screen.

Step 2: Select a survey

Click the Survey dropdown and choose the survey you want to analyze.

Step 3: Set the date range

Click the Date range picker and choose the time period you want to analyze. The system displays how many responses are included in that range.

Step 4: Ask your first question

Type your question in the message box at the bottom, or click a Suggested question from the popover to get started quickly.

Step 6: Read the AI response

The AI analyzes all responses in the selected period and replies with a summary. Scroll down to read the full answer.

Step 7: Continue with follow-up questions

Ask follow-up questions to dig deeper. The AI remembers the context from the last 10 messages, so you can build on previous answers without repeating yourself.

Step 8: View past conversations

To review a previous conversation, click History in the top area. Select any past session to read it again.

Tips

• Use Suggested questions if you're unsure where to start, they're designed to surface common insights quickly.
• Narrow your date range to use fewer tokens on exploratory questions. Broaden it when you need a comprehensive picture.
• The AI keeps the last 10 messages as context. For a fresh analysis on a different topic, start a new conversation.
• Each analysis run uses tokens equal to the number of responses in the selected range, not per question asked.