How to Manage Tokens

Prerequisites

  • You have accessed AI Analytics at least once (your 500 free Early Release tokens activate on first use)

Steps

Step 1: Open AI Analytics

From your SEA Survey dashboard, click AI Analytics in the left navigation.

Step 2: Check your token balance

Your current token balance is shown at the top of the AI Analytics screen. It includes tokens from your monthly plan allocation and any Token Packs you've purchased.

Step 3: View usage history

Click Usage log to see a history of past analyses when survey was analyzed, and how many tokens were used.

Step 4: Purchase a Token Pack (when needed)

If you run out of tokens while trying to analyze, the system will show an Add More Tokens modal. Click Buy Token Pack and choose a pack:

PackPriceBest for
1,000 tokens$3Occasional use
3,000 tokens$7Regular monthly use
10,000 tokens$20High-volume stores

Token Packs never expire and roll over month to month.

Step 5: Complete the purchase

Select your preferred pack and follow the checkout steps. Tokens are added to your balance immediately after purchase.

Tips

  • Free / Starter plan merchants: Use the 500 Early Release promo tokens to explore AI Analytics, then purchase Token Packs as needed.
  • Growth and Premium plan merchants: Monthly tokens reset each billing cycle. Token Packs are a great way to top up if you need more mid-cycle.
  • Free trial: During the trial period, Growth and Premium plans can use up to 2,000 tokens. After converting to a paid plan, you'll receive the remaining tokens for that month based on your plan.
  • Monthly tokens expire at the end of each billing cycle. Token Packs never expire, use them whenever you need them.
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