AI Analytics
Discover how to analyze survey responses with AI-powered conversation and automated insights reports in Sea Survey. Get instant analysis through AI chat or receive scheduled PDF reports via email.
What is AI Analytics?
AI Analytics transforms how you understand your survey data by providing intelligent analysis through two powerful methods: real-time AI conversation and automated insights reports. Instead of manually reviewing thousands of responses, you can chat with AI to get instant insights or receive scheduled analysis reports delivered directly to your email.
Why use this feature
AI Analytics offers significant advantages for busy merchants who need quick, actionable insights:
Instant analysis: Get immediate answers to complex questions about your survey data through conversational AI
Time-saving automation: Set up automated reports to receive regular insights without manual work
Deep pattern recognition: AI identifies trends and patterns that might be missed in manual review
Convenient access: Analyze data through simple conversation or receive professional PDF reports
Scalable insights: Handle large volumes of responses (up to 2,000 per analysis) efficiently
Actionable recommendations: Receive specific suggestions based on customer feedback patterns
How to use AI Analytics
AI Analytics provides two distinct ways to analyze your survey responses:
Method 1: AI conversation chat
Use the conversational interface to ask specific questions about your survey data.
Step 1: Access AI Analytics
Navigate to Analytics from the main menu
Click on AI Analytics or Chat with AI
Step 2: Start new conversation
Select the survey you want to analyze from the dropdown menu
Click Start new conversation to begin chatting with AI
The AI will load your survey responses (up to 2,000 responses per session)
Step 3: Ask analysis questions
Examples of questions you can ask:
"What are the most common complaints from customers?"
"How do new customers rate our shipping experience?"
"What improvements do customers suggest most often?"
"Are there any patterns in negative feedback?"
"What do customers like most about our products?"
Method 2: Automated insights letter
Set up automated email reports for regular analysis without manual intervention
Step 1: Configure Insights Letter
In the AI Analytics section, click Add insights letter
Toggle Insights letter to ON
Step 2: Set analysis parameters
Analysis questions: Enter specific questions you want AI to answer in each report
Example: "What are customer satisfaction trends this month?"
Example: "Which product features receive the most positive feedback?"
Processing schedule: Choose when AI should start processing data:
Daily, weekly, or monthly intervals
Specific days of the week or month
Email recipients: Enter email addresses that should receive the analysis reports
Step 3: Activate and monitor
Click Save Settings to activate your automated insights
AI will begin processing according to your schedule
Reports will be delivered as PDF attachments to specified email addresses
Credit usage and limits
Understanding how credits work helps you manage your AI Analytics usage:
Credit calculation:
1 Credit = 1 Analysis session (whether chat or automated report)
Each session analyzes up to 2,000 survey responses
If you have more than 2,000 responses, the analysis will consume 2 credits
Credit examples:
500 responses = 1 credit
1,800 responses = 1 credit
2,500 responses = 2 credits
4,000 responses = 2 credits
Summary
You've learned how to leverage AI Analytics to gain valuable insights from your survey data. This feature enables you to:
Get instant answers through conversational AI analysis
Receive automated insights reports delivered to your email
Identify patterns and trends in customer feedback efficiently
Make data-driven decisions to improve your business
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