Report Management
The Reports page is where you view and respond to accessibility issues reported by your store visitors. You can filter, search, update statuses, and add internal notes to keep track of your progress.
Step 1: Open the Reports Page
Navigate to your SEA Accessibility app in Shopify admin. Click Reports in the left sidebar.
The page displays all visitor reports in a table with four columns: Date, Email, Message, and Status.
Note: You'll also receive an automatic email notification whenever a visitor submits a new report. Click the link in that email to jump directly to this page.
Step 2: Filter and Search Reports
Use the tabs at the top of the table to filter reports by status. You can also use the search bar to find reports by visitor email or message content.
All
Every report regardless of status
Unresolved
Reports that still need attention
Resolved
Reports you've already addressed
Step 3: View Report Details
Click on any report row to open the detail modal. Here you can see the full information:
Status — Current status (Unresolved or Resolved)
Visitor email — The email address provided by the visitor
Submitted — Date and time of the report
Message — The full report message from the visitor
Step 4: Update Report Status
Inside the report detail modal, click the Status dropdown to change between Unresolved and Resolved. Click Save to apply.
You can also change status directly from the table by clicking the status button on any row.
Step 5: Add Internal Notes
Inside the report detail modal, use the Internal notes field to track your investigation progress or leave notes for your team.
Type your notes in the text area
Maximum 1,000 characters (a counter appears when you have fewer than 100 characters remaining)
Click Save to save your notes
Note: Internal notes are only visible to you and your team. Visitors cannot see them.
Step 6: Mark Reports as Resolved in Bulk
When you need to resolve multiple reports at once:
Select reports using the checkboxes on the left side of each row
The bulk action bar appears showing the count of selected reports
Click Mark as resolved to update all selected reports at once
Important: The "Select all" checkbox selects reports on the current page only, not all reports across all pages.
And there you have it! You now know how to view, filter, and manage accessibility reports from your store visitors. Regularly reviewing and resolving reports helps you stay compliant with accessibility regulations like the European Accessibility Act (EAA).
If you have any questions or run into any issues, don't hesitate to reach out. We're here to help!
Last updated