# Shuffle answer options

Customers tend to favor answers near the top of the list — this is called position bias. The **Shuffle answers** feature randomizes the order of answer options each time your survey is displayed, so every option gets a fair chance of being seen first.

{% hint style="info" %}
Shuffle answers is available on all plans for Single Choice and Multiple Choice questions
{% endhint %}

### Steps <a href="#steps" id="steps"></a>

#### Step 1: Open Your Survey

From the SEA Survey dashboard, click on the survey you want to edit. This opens the survey editor.

#### Step 2: Select a Single Choice or Multiple Choice Question

In the survey editor, click on the **Single Choice** or **Multiple Choice** question in the left panel. The question settings will appear on the right side.

#### Step 3: Find the Shuffle Answers Checkbox

Scroll down to the **Answers** section. Below the answer list, you will see a checkbox labeled **Shuffle answers** with the hint text “Randomize answer order for each user.”

#### Step 4: Enable or Disable Shuffle

* **Checked** (default for new questions): Answer options will appear in a randomized order each time the survey is shown to a customer.
* **Unchecked**: Answer options will always appear in the exact order you defined.

When shuffle is enabled, the answer list in the editor switches from a **drag-and-drop** list to **static blocks** — since the order will be randomized anyway, drag-to-reorder is disabled.

#### Step 5: Save Your Survey

Click **Save** to apply your changes. The shuffle setting takes effect immediately for all new survey responses.

{% embed url="<https://go.screenpal.com/watch/cOnX6vn0iBD>" %}

### How It Works <a href="#how-it-works" id="how-it-works"></a>

<table><thead><tr><th width="210.79998779296875">Detail</th><th>Description</th></tr></thead><tbody><tr><td><strong>Applies to</strong></td><td>Single Choice and Multiple Choice questions only</td></tr><tr><td><strong>Default state</strong></td><td>Enabled (checked) for all newly created Single Choice and Multiple Choice questions</td></tr><tr><td><strong>Randomization</strong></td><td>Answer order is shuffled each time the survey is displayed to a customer</td></tr><tr><td><strong>Availability</strong></td><td>All plans, including free-forever stores</td></tr><tr><td><strong>Editor behavior</strong></td><td>When enabled, answers show as static blocks instead of drag-and-drop items</td></tr><tr><td><strong>Analytics</strong></td><td>Response data is unaffected — analytics group by answer text, not by position</td></tr></tbody></table>

### Tips

* **Shuffle is enabled by default** when you create a new Single Choice or Multiple Choice question. You only need to change it if you want a fixed order.
* If one of your answer options is “Other” or “None of the above,” consider disabling shuffle — customers typically expect these options at the bottom. You can use the **Custom answer** toggle instead to add an “Other” field that always appears last.
* Shuffle does not apply to other question types (NPS, Star Rating, Satisfaction, Short Answer, Date, Email Consent, Text & Image, Email, or Upload).
* Enabling shuffle is most impactful for questions with 4 or more answer options, where position bias is strongest.


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